Privacy Policy

Information We Collect

When you register an account or use our services, we gather the details necessary to provide a safe and personalized experience. This typically includes your full name, date of birth, residential address, email address, telephone number, and account credentials. We also collect information related to your financial transactions, such as deposit and withdrawal records, to process payments and meet regulatory obligations.

In addition to information you provide directly, our systems automatically record technical details whenever you visit our site. These records may include your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources. Such technical data helps us understand how our platform is used and allows us to maintain smooth operation.

How We Use Your Information

We use the information we collect for several essential purposes. Primarily, it enables us to create and manage your account, verify your identity, process deposits and withdrawals, and deliver the games and customer support you expect. We also use this information to improve our platform, prevent fraud, and ensure compliance with applicable laws and licensing requirements.

Where you have given consent, we may send you messages about new games, promotions, tournaments, or other offers that could interest you. You remain free to change your communication preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell or rent your personal information to third parties for their own marketing purposes. We may share information with carefully selected service providers who assist us in operating the platform. These partners include payment processors, identity verification agencies, hosting providers, and analytics services. All such partners are bound by strict contractual obligations to keep your information secure and to use it only for the purposes we authorize.

Disclosure may also occur when required by law, court order, or regulatory request, or to protect the rights, property, or safety of Ice Casino, our users, or the public. In the event of a business transfer such as a merger or acquisition, your information may be passed to the new operator under the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website employs cookies and similar technologies to enhance your experience, remember your preferences, maintain your session, and analyze site traffic. These tools allow us to personalize content, measure performance, and detect unusual activity that could indicate security risks.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use specific features of our platform. We also respect signals from browsers that indicate a preference not to be tracked where technically feasible.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system can guarantee absolute security, we continuously work to maintain a high standard of protection.

Your Rights and Choices

You have the right to request access to the personal information we hold about you, to correct any inaccuracies, and, in appropriate circumstances, to ask for deletion or restriction of processing. You may also withdraw consent where that forms the basis of our processing. To exercise these rights, simply contact our customer support team with sufficient detail to verify your identity. We will respond within a reasonable period and in accordance with applicable Canadian privacy laws.

Retention of Information

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. Once retention is no longer required, we securely delete or anonymize the data.

Changes to This Privacy Policy

We may revise this policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to our customer support team through live chat, email, or the contact form available on our website. We are committed to addressing your inquiries promptly and transparently.